HOTEL POLICIES

IMPORTANT INFORMATION: Please note that the room assignment in the Superior Oceanview rooms is based on the number of nights that a guest stays at the hotel. Priority for superior Oceanview rooms with higher floor balconies will be offered to those that stay longer.

(This applies just on superior Oceanview rooms)

(Important: Every Oceanview superior room has a view of the sea)

Pool: 9:00 am – 19:00 pm

No smoking or alcoholic beverages are allowed inside of the rooms and hotel facilities. 

Please you need to have your printed reservation in order to comply with the requirements that the Galapagos authorities request from you at the airports in Quito and Guayaquil.

CANCELLATION POLICIES

RESERVATION, PAYMENTS AND CANCELLATION POLICIES: If you wish to pay with credit card fees will be apply. We can take Paypal payments as well. Also, we will really appreciate if you pay with cash. Thanks for your understanding.

PENALTIES FOR RESCHEDULING DATES OR CANCELLATIONS: Below are the numbers of days from the day of the check in of our guest.

DAYS PENALTIES: 30 days or more 0%, 0 days to 29 days 100%. The penalty applies from the total amount of the services reserved. We are not liable for any no show due to any situation unrelated to our control like and not only: weather conditions, airlines cancellations, political, social and economical problems in any country.

BOOKING POLICIES

There is a credit card required for this reservation (Mastercard or Visa and Diners Club).